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Questions

Common questions

Short answers before we talk.

Do I need to meet in person?

No. Everything is done remotely. You share your screen on a video call and we set everything up with you, from wherever your office is.

Is screen sharing safe? Do you need my passwords?

We never need your passwords. You log in yourself on your own screen, or give us limited staff access that you can remove at any time. You stay in control of every account.

Do you build websites on WordPress?

No. We build fast, custom sites and manage them for you, so you don't deal with plugins, security patches or logins. Send us the changes you want and we update the site.

Which store platforms do you work with?

Shopify and WooCommerce. If you use something else, tell us and we'll say honestly whether we can help.

Do I need a verified business for the WhatsApp API?

Meta may ask for business verification, especially for higher messaging limits. We handle the setup and the paperwork with you.

Do you send bulk email to purchased lists?

No. Email is permission-based only: your own customers and subscribers who agreed to hear from you, with an unsubscribe link in every message. This protects your domain and keeps your emails out of spam.

Who pays Meta and platform fees?

Meta's messaging fees and any tool subscriptions are paid by you directly to the provider. They are separate from our service fee.

How is pricing worked out?

After a free call we send a clear quote for the scope we agree, either a fixed price for a project or a monthly plan for ongoing support.

Do you help after launch?

Yes. Every project ends with a handover and training, and we offer optional monthly support.

Still have a question?

Ask us directly. We'll reply within one working day.