Privacy Policy

Effective Date: 1 February 2026. Updated 20 October 2026 (company name, mobile app section and data location).

This Privacy Policy (“Policy”) governs how Labaiq The Digital Platform For Retail Trade Intermediation WLL (“Labaiq”, “we”, “us”, or “our”) collects, stores, processes, uses, shares, and protects information obtained from users of our B2B marketplace platform accessible at www.labaiq.com and through any associated mobile applications or APIs (collectively, the “Platform”). By registering for, accessing, or using the Platform, you acknowledge that you have read, understood, and agreed to this Policy in its entirety. This Policy is compliant with applicable laws and regulations of the State of Qatar, including but not limited to Law No. 13 of 2016 concerning Personal Data Privacy Protection, and international best practices for data governance.

1. Who We Are

Labaiq The Digital Platform For Retail Trade Intermediation WLL is a B2B marketplace platform incorporated and operating under the laws of the State of Qatar. Our Platform connects businesses, service providers, vendors, buyers, and professionals primarily operating within or targeting the Qatari market.

Registered Address: Building No. 18, Street No. 51, Zone 66, Doha – Qatar
Email: info@labaiq.com  |  Phone: +974 4436 4436, +974 5128 5128, +974 5067 5067

2. Scope of This Policy

This Policy applies to:

  • All registered business accounts, individual professional users, and visitors to the Platform.
  • Data collected through the website, mobile applications, APIs, customer support channels, email communications, and offline interactions related to the Platform.
  • Data processed on behalf of businesses using our Platform services.
  • Third-party integrations and partner services connected to the Platform.

This Policy does NOT apply to third-party websites linked from our Platform. We encourage you to review the privacy policies of any third-party services you access through links on our Platform.

3. Information We Collect

3.1 Information You Provide Directly

When you register, create a business profile, or interact with our services, we collect:

  • Business registration details: Company name, commercial registration number, trade licence details, industry sector, and company size.
  • Contact information: Business address, phone numbers, email addresses, fax numbers, and WhatsApp contact details.
  • User account details: Name, job title, department, login credentials (username and encrypted password), and profile photograph.
  • Financial and billing information: Bank account details (for payment processing), VAT registration numbers, billing address, and invoice preferences.
  • Listing and advertisement content: Product descriptions, service details, pricing, images, documents, brochures, and promotional materials you upload.
  • Communications: Messages exchanged through our internal messaging system, support tickets, feedback forms, and correspondence with our team.
  • Identity verification documents: Commercial registration certificates, chamber of commerce certificates, and other business verification materials.

3.2 Information Collected Automatically

When you use the Platform, we automatically collect:

  • Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
  • Usage data: Pages visited, search queries entered, listings viewed or saved, time and duration of visits, click-through rates, and navigation paths.
  • Location data: Country, city, and approximate geographic location derived from IP address or GPS (if permission is granted on mobile).
  • Transaction metadata: Timestamps, transaction IDs, ad impression data, and interaction logs.
  • Log files: Server logs recording access requests, error logs, and security-related events.

3.3 Information from Third Parties

  • Social media platforms: If you connect a LinkedIn, Google, or similar account, we may receive profile information as permitted by your settings on those platforms.
  • Payment processors: Transaction status, payment confirmation codes, and fraud-prevention signals.
  • Analytics partners: Aggregated audience and behavioural data from platforms such as Google Analytics.
  • Business directories and public records: Publicly available business registration data to verify accounts.

4. How We Use Your Information

4.1 Platform Operations

  • Creating and managing your business account and listings.
  • Processing transactions, subscription payments, and advertising fees.
  • Facilitating connections and communications between buyers and sellers.
  • Displaying your business profile and listings to other Platform users.
  • Sending transactional emails including registration confirmations, payment receipts, and listing updates.

4.2 Platform Improvement and Personalisation

  • Analysing usage trends to improve features, navigation, and user experience.
  • Personalising your dashboard, showing relevant recommendations and featured listings.
  • A/B testing new features and conducting user research.
  • Detecting and resolving technical errors or performance issues.

4.3 Safety, Security, and Fraud Prevention

  • Verifying the identity and legitimacy of businesses on the Platform.
  • Detecting, investigating, and preventing fraudulent, unauthorised, or illegal activity.
  • Enforcing our Terms of Use, listing rules, and community standards.
  • Protecting the rights, property, and safety of Labaiq, its users, and third parties.

4.4 Legal and Regulatory Compliance

  • Complying with applicable Qatari laws, regulations, and government directives.
  • Responding to lawful requests from courts, law enforcement agencies, and regulatory bodies.
  • Maintaining legally required records and audit trails.

4.5 Marketing and Communications

Sending you newsletters, product updates, and promotional offers where you have consented. Informing you about new services, features, or marketplace opportunities relevant to your business. Conducting surveys and gathering feedback to improve services. You may withdraw your consent to marketing communications at any time by clicking unsubscribe in any marketing email or by contacting us at info@labaiq.com.

5. Legal Basis for Processing

  • Contract performance: Processing necessary to deliver the services you have subscribed to.
  • Legitimate interests: Improving our Platform, preventing fraud, and marketing our services (where your interests do not override ours).
  • Legal obligation: Processing required to comply with Qatari law and regulatory requirements.
  • Consent: Where you have explicitly provided consent (e.g., marketing communications, cookies).

6. Sharing and Disclosure of Your Information

6.1 With Other Platform Users

Your business profile, listings, contact information (as selected by you), and user-generated content are visible to other registered users of the Platform as part of the marketplace's core functionality.

6.2 With Service Providers

We share data with trusted third-party vendors who assist us in operating the Platform, subject to strict data processing agreements:

  • Cloud hosting and data storage providers.
  • Payment gateway and banking service providers.
  • Email delivery and communication platforms.
  • Analytics and performance monitoring tools.
  • Customer support software providers.
  • Identity verification and KYC solution providers.

6.3 Legal Disclosures

We may disclose your information to government authorities, law enforcement, or regulatory bodies when required to do so by applicable Qatari law, court order, or when we believe in good faith that such disclosure is necessary to protect the rights, safety, or property of Labaiq, its users, or the public.

6.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred to the acquiring entity. You will be notified of any such transfer.

6.5 Aggregated and Anonymised Data

We may share aggregated, anonymised data (which does not identify any individual or business) with partners, advertisers, or the public for research, marketing, and industry analysis purposes.

7. Data Retention

We retain your personal and business data for as long as your account is active or as needed to provide you services. After account termination:

  • Active transaction records: Retained for 7 years to comply with Qatari commercial and tax laws.
  • Communication logs: Retained for 3 years.
  • Marketing consent records: Retained until consent is withdrawn and for 1 year thereafter.
  • Security and fraud-prevention logs: Retained for 2 years.

You may request deletion of your data by contacting us, subject to our legal retention obligations.

8. Data Security

We implement industry-standard technical and organisational measures to protect your data, including:

  • SSL/TLS encryption for all data transmissions.
  • AES-256 encryption for sensitive stored data.
  • Role-based access controls limiting employee access to personal data.
  • Regular security audits, penetration testing, and vulnerability assessments.
  • Multi-factor authentication for administrative systems.
  • Incident response procedures compliant with Qatari data protection regulations.

Despite these measures, no system is entirely secure. In the event of a data breach affecting your information, we will notify you in accordance with applicable law.

9. International Data Transfers

The Platform is hosted on servers with our hosting provider in Europe, and some of our service providers (for example e-mail, WhatsApp messaging and AI processing) operate in other countries. When data is transferred outside Qatar, we ensure adequate safeguards are in place, including contractual clauses consistent with Qatari data protection law.

10. Your Rights

Subject to applicable Qatari law, you have the following rights regarding your personal data:

  • Right of Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your data where it is no longer necessary for the purposes collected.
  • Right to Restrict Processing: Request that we limit how we use your data.
  • Right to Object: Object to processing based on legitimate interests.
  • Right to Data Portability: Receive your data in a structured, machine-readable format.
  • Right to Withdraw Consent: Withdraw any previously given consent at any time.

To exercise any of these rights, contact our Data Protection Officer at info@labaiq.com. We will respond within 30 days of receiving your request.

11. Children's Privacy

The Platform is intended exclusively for businesses and professionals. We do not knowingly collect data from individuals under the age of 18. If we become aware that such data has been collected, we will promptly delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes via email or a prominent notice on the Platform at least 14 days before the change takes effect. Your continued use of the Platform after such changes constitutes acceptance of the revised Policy.

13. Contact Us

For privacy-related inquiries, data subject requests, or complaints, please contact:

Labaiq The Digital Platform For Retail Trade Intermediation WLL

Building No. 18, Street No. 51, Zone 66, Doha – Qatar

Email: info@labaiq.com

Phone: +974 4436 4436 | +974 5128 5128 | +974 5067 5067

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in Qatar.

14. The Labaiq mobile app (iPhone and Android)

This section applies when you use the Labaiq app. The rest of this Policy applies too.

What the app collects

  • Sign-in: your email address or WhatsApp number, used only to send you a one-time code. Your phone keeps a secure sign-in token so you stay signed in. You can sign out at any time.
  • Your requests: the text, photos, PDFs and documents you add, the quotes you receive or send, and your messages with sellers or buyers.
  • Camera, photos and files: the app opens your camera, photo library or files only when you tap Camera, Photos or PDF / file, and only the items you choose are sent.
  • Your company and plan details, and the alerts shown inside the app.
  • Basic technical information (app version, errors and security logs) to keep the service working and safe. The app has no advertising trackers, and we do not sell your data.

How AI is used

To read your request, suggest a category and check that it is allowed, the text and any photos or documents you send are processed by an AI service from Anthropic. We use it only to provide these features.

Who sees your information

  • Sellers you send a request to see what you wrote and the photos or files you added. They do not see your phone number or email until you choose their quote.
  • When you choose a seller, that seller receives your WhatsApp number or email so they can contact you.
  • If you tap WhatsApp on a product, WhatsApp opens a chat from your own phone. If it opens the seller's own number, that seller will see your number. If it opens the Labaiq number, only Labaiq sees it.
  • We use service providers for hosting, e-mail, WhatsApp messaging and AI processing. They process data for us on our instructions.

Deleting your account

You can delete your account in the app: open Profile, then Delete my account. This permanently removes your account and, if you are its only owner, your company with its requests and quotes. Companies on a paid plan must contact us first. Some records are kept for the periods in section 7. You can also email info@labaiq.com.

Content and safety

Requests and messages must follow our Terms. Anyone can report a request with the Report link. We may review content, remove it, and block accounts that break the rules. The app is for business users aged 18 and over.